Your questions and concerns are important to us. We make it easy to get in touch by phone, e-mail or in person. You can expect a quick response during our normal business hours.
For your security, please do not send your account number or passwords via e-mail. Electronic mail is not secure and confidential or personal information should not be communicated in this manner. Note that we only process e-mails on regular business days.
Member Contact Center
We are here to help. If you have any questions, concerns or you need to reach a staff member, email us at email@example.com or give us a call at (907) 523-4700 during the following hours:
Monday - Friday: 8:00 a.m. - 5:30 p.m.
Saturday: 10:00 a.m. - 5:30 p.m.
Complete simple transactions through our automated telephone system.
True North's routing number is 325272270. Here's how to find your full routing and account number.
For lost/stolen Mastercard Debit Cards, please call 1-800-528-2273.
To file Mastercard disputes, please call 1-800-528-2273.
To report Mastercard fraudulent transactions, please call 1-800-528-2273.